Shipping
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Can I ship my order to a PO Box?
Whether you can ship to a PO Box depends on your location and the shipping carriers we use. For Australia & New Zealand, we cannot ship to PO Boxes. This includes GPO Boxes, RMB (Roadside Mail Boxes), Locked Bags, Parcel Collect, or Australia Post Parcel Lockers. This is because our shipping... -
Yes! Any order value above these amounts ships free. NZ: Orders over NZD 150 AU: Orders over AUD 250 CA: Orders over CAD 300 US: Orders over USD 200 If the total order value is under the above amount then the following shipping charge will apply. NZ: $15 NZD shipping charge AU: $30 AUD sh...
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Unfortunately not. We are focused on our current markets in Australasia, North America, and Asia. Given the extremely high demand that we are seeing from these markets, we are not able to support Europe. We will not start the CE / EN 381 certification process until we have sufficient manufacturin...
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We have dedicated websites for New Zealand, Australia, Canada and the United States. People from the following countries can order on our New Zealand site at clogger.co.nz. Chile, Cook Islands, Fiji, Hong Kong, Indonesia, Japan, the republic of Korea, Malaysia, New Caledonia, Papua New Guinea, Sa...
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You can return items within 30 days of delivery for a full refund if the return is a result of our error. We'll pay the return shipping costs if this case. If the return is because of your error, you can still return the item within 30 days for a full refund but you will need to organise and pay...
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How long does it take to ship my order?
Orders are usually received within 3-5 business days in New Zealand and Australia and 7-10 business days in North America. Transit times can vary. Orders are shipped via an air freight tracked courier service. -
Will I have to pay duties and taxes when my order enters my country?
No. You will not have to pay any duties or taxes on any order. We'll handle this for you.